FAQ

When making a purchase, you will have the option, on the Finish Purchase page, to request the creation of a user account on this website after entering the information.

After completing the form, a confirmation of registration will be sent to your Email. Please read through the instructions and the contents of the mail by the end and complete the registration steps until you can use our Web Store. We recommend logging into the site after receiving this mail and defining your new password so that it will be easier to sign up for a purchase in the future.

Creating a user account will allow you to skip repeating your information when making a purchase. It is enough, after first registration, to just register as an “old customer” and your data will be automatically filled in in all fields. If you want to change something from the data, you can always do it either when purchasing or by logging into the MY ACCOUNT page.

By registering, you create your purchase order on the Website. Creating a user account involves filling out forms with basic contact information used to confirm and send the order. Data privacy is guaranteed.

Any changes to your information on this site are always available. You can make the change either at the time of purchase, where you enter the information at the end or by logging in to the MY ACCOUNT page.

Organites – Julijana Serbia is committed to providing protection to customers’ personal information by collecting only the necessary, basic customer  information required to fulfill our obligations. All customer information is strictly kept and is only available to employees who need it to do the job.

When ordering specific products, you will be able to choose the following options:

1.    Direct Bank Transaction – After you have completed a specific order, an invoice will be sent to you in the mail with your order information and other payment information. Payment must be made within 48 hours. Please use your order number as a CALL NUMBER when making a payment to help you record your payment.

After payment of the received invoice, within 7 days we will send the product to the address you left and notify you by email or phone.

Note:

Delivery costs are borne by the buyer-customer and it is not included in the order price.
Delivery of goods ordered by the Post Express service.
Shipping costs depend on the weight of the package and will be charged at Post Express rates.
In order to ensure that the goods arrive as safely as possible at your address, the courier will have your telephone number which you entered when ordering.

2. Payment by delivery – delivery to your home address – is valid only in the territory of Serbia – within 7 days we will send the product to the address you left and notify you by Email or phone.

Note:

Delivery costs are borne by the buyer-customer and it is not included in the order price.
Delivery of goods ordered by the Post Express service.
Shipping costs depend on the weight of the package and will be charged at Post Express rates.
In order to ensure that the goods arrive as safely as possible at your address, the courier will have your telephone number which you entered when ordering.

3. Personal pickup – You can place your order with a personal pickup. Payment for this type of service can be made by Direct Bank Transaction or Cash on Delivery. For personal download, you must indicate this option when ordering a product. After placing an order on the Website, it is necessary that you contact us by phone within 48 hours to arrange a product download.

4. Cancellation and Cancellation of an Order – An order cannot be canceled if payment has been made by the customer or if it has been sent in the meantime. Ogoniti – Juliana Serbia – reserves the right to cancel or cancel an order if any of the above points are not respected. If the client has not paid or agreed in time to change the delivery of the product within 48 hours, Orgoniti – Julijana Serbia – has the right to place the ordered products from the canceled order again and deliver it to another customer.

We guarantee the quality and authenticity of the materials listed in the product scope. All products match the description given on the site

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